Accessing our in-flight entertainment system.

Storing and retrieving your carry-on baggage.

A personal briefing of any announcements made on board.

Making periodic enquiries about your needs and attending to them.

Proceeding to the boarding area after check-in.

Proceeding through security screening at the terminal.Advancing to the front of the line at a check-in or ticketing counter if you are unable to use an automated self-service kiosk or other automated check-in or ticketing process.In addition to the services we provide on Air Canada operated flights, which are outlined in each dedicated section, upon request, we are also pleased to offer the following services to make your journey better. These commitments reinforce our dedication to diversity, equity and inclusion in safe, accessible air travel for all customers, and accessible employment for all Air Canada employees. Collaborate with Canadian and international organizations and airport authorities to ensure that the needs of persons with disabilities are considered in the workplace and throughout their travel experience.Promote a culture of respect and dignity in all our employees’ interactions with one another and with our customers, and increase the representation of persons with disabilities within our workforce.Train our employees and provide them with tools to encourage cooperation, lift barriers, and implement accommodations both for our customers and our employees.

Develop and enhance accessibility features, policies and processes that broaden travel and employment opportunities for persons with disabilities.Consult persons with disabilities and accessibility organizations, with a view to creating an enjoyable travel experience for persons with disabilities, whether in services or infrastructure, and providing a fulfilling employment experience in the workplace.We believe in designing our product and service offerings and employment experience with accessibility in mind.Īs a partner to persons with disabilities, we make the following commitments: Air Canada is committed to being a leader in accessible travel and employment while continuing to execute on Air Canada’s business and financial plans.

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